Terms and conditions of use

Website Terms of Use and Personal Data Protection

To facilitate access to information, we invite you to navigate via the table of contents below. Here it is:

Article 1. - General provisions – contact details of the website owner

These conditions (hereinafter "Conditions") apply to the use of all websites (including mobile sites), including the elements and applications, created or owned by SRL ARDENNE AVENTURES with registered office at Rue de l'Eglise 35, 6980 La Roche-en-Ardenne, registered in the RPM under number 0431.388.197. (tel. +32 (0)84 41 19 00) (hereinafter "the Company") (hereinafter the "Sites").

The term user refers to any person who accesses the Sites (hereinafter "User").

By using the Sites, the User fully and unconditionally accepts the Conditions applicable to them and agrees to comply with them.

If they refuse the Conditions, they must refrain from any use of the Sites and/or Services.

In case of non-compliance with the Conditions, the Company reserves the right to refuse access to the Sites, without prejudice to its right to claim compensation from any third party for all direct and indirect damages that may result from this non-compliance.

The Company reserves the right to partially or totally adapt the Terms of Use at any time, without prior notice.

It is therefore advisable to regularly consult the Terms of Use to always be informed of the most recent version.

Article 2. - Use of the Sites

The use of the Sites is in principle free and free of charge. To use certain Sites, the User must register, communicate certain data and/or create an access code and/or password.

If the User refuses, the use of the concerned parts of the Sites will not be possible.

In case of paid use of certain Sites, the User will be informed in advance, as well as of the applicable conditions, prices and payment method.

The Company provides the User of the Sites with a non-exclusive and non-transferable license, for an indefinite period, allowing them to download the content of the Sites for the sole purpose of displaying it on a single computer.

However, this license is revocable at any time, without justification.

The User may also print a copy of the content of the Sites, for their personal use and without any modification being made to the content.

The Sites may only be used for personal and private purposes for individuals and for exclusively internal purposes for professionals.

Consequently, any use of the Sites for commercial purposes is strictly prohibited.

Users undertake not to perform any act likely to destroy the Sites or disrupt their proper functioning.

In case of abuse or improper use, the Company reserves the right to suspend and/or delete the User's access to the Sites without notice or warning.

Article 3. - Copyright and database producer rights

All copyrights, trademarks, patents, intellectual property rights and other property rights applicable to the Sites belong at all times to the Company.

The Sites and/or Services constitute both a work protected by copyright and databases on which the Company holds the copyrights and producer rights.

The texts, layout, drawings, photos, films, graphics and other elements of the Sites are protected by copyright.

Copying, adaptation, modification, translation, arrangement, public communication, rental or any other form of exploitation of all or part of the Sites, in any form and by any means whatsoever, including electronic, mechanical or other, is strictly prohibited without the prior written permission of the Company.

Any infringement of these rights is liable to civil or criminal prosecution.

Article 4. - Trademarks and trade names

The names, logos and other signs used on these Sites (including the logos and names of the Company) are legally protected trademarks and/or trade names.

Any use of these or similar signs is strictly prohibited without the prior written permission of the Company.

Article 5. - Liability

The Company will make every effort to ensure the proper functioning of the Sites.

Except for intentional breach and/or contrary mandatory legal provisions, the Company declines all liability for any loss or damage (direct, indirect, material, immaterial, etc.) resulting from:

(1) the content of the Sites. The Company does not guarantee the accuracy, sufficiency or completeness of the information appearing on the Sites. The information available on the Sites, in particular that relating to products and services offered for sale, is subject to change without prior notice. The Company takes the greatest care in the creation, updating and maintenance of the site. However, if the User should notice the presence of inaccurate or obsolete information on the site or prejudicial or illicit content, or if they should consider that one of their (intellectual or other) rights has been violated, they are urgently requested to report it;

(2) the use made of the Sites;

(3) the security of the Sites. This provision applies in particular to any possible viruses, errors or computer fraud;

(4) the accessibility/availability of the Sites. The Company does not guarantee the permanent availability, via all technical means, without error or interruption, of all the functions of the Sites nor the immediate repair of errors or the immediate restoration of interruptions.

The Company also has the right to refuse access to the Sites and additional Services or to terminate it at any time and without prior warning.

The Company can in no case be held responsible for services and/or products, nor for their invoicing, if these are offered by third parties and accessible via the Sites, not even if the Company received remuneration for this, nor if it ensured the invoicing of these services and/or products on behalf of third parties.

In cases where the Company's liability is engaged, its liability is limited to the sum of €100.00. The above-mentioned limitations and/or exclusions of liability on the part of the Company apply insofar as they are valid under applicable law.

Article 6. - Privacy – processing of personal data

The Company and the User who communicates personal data to the latter undertake to respect the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27/04/2016 (GDPR).

The Company collects and processes identity data and contact details that it receives from the User, in particular via the contact form present on the website and from any other useful contact person. The purposes of these treatments are the response to questions asked by the User, the execution of an agreement, the management of customers and their order, accounting and direct prospecting activities, such as sending promotional or commercial information. The legal bases are the execution of a contract, the User's consent, compliance with legal and regulatory obligations and/or the legitimate interest of the Company.

The aforementioned personal data will be processed in accordance with the provisions of the general data protection regulation and will only be transmitted, unless otherwise consented by the User, to subcontractors, recipients and/or third parties insofar as necessary within the framework of the aforementioned purposes for said processing.

The User is responsible for the accuracy and keeping up to date of the personal data that they provide to the Company and undertakes to strictly respect the provisions of the general data protection regulation with regard to the persons whose personal data they have transmitted, as well as concerning all possible personal data that they could receive from their own customers.

The Company collects personal identification information (name, address, telephone number, email address, VAT number, total number of visits to the site, number of visitors on each of the pages of the site, domain names of Internet access providers of visitors, IP addresses, cookies).

Personal data are kept and processed for a period necessary according to the purposes of the processing and the relationship (contractual or not). Users' data will, in any case, be removed from our systems no later than December 31 of the fifth year following the collection of data, except with regard to personal data that we are required to keep for longer on the basis of specific legislation or in the event of an ongoing dispute for which personal data are necessary.

Right of access: the User has the right to ask at any time if their data has been collected, for how long and for what purpose.

Right of rectification: the User has the right to request that their false or incomplete data be corrected or completed at any time upon simple request.

Right to restriction of processing: the User can request a limitation of the processing of their data. This means that the data in question must be "marked" in our computer system and can no longer be used for a certain period of time.

Right to erasure of data ('right to be forgotten'): Subject to the exceptions provided for by law, the User has the right to demand that their data be erased. If the User wishes to deactivate the possibility for the Company to proceed with the use of their personal data, they simply need to contact us using the form available on the following page: Contact Us

Right to data portability: The User can request that their data be transmitted to them in a "structured, commonly used and machine-readable format".

Right to lodge a complaint: The User can lodge a complaint with the data protection authority.

The Company undertakes to implement technical and organizational measures guaranteeing an adequate level of security to protect the confidentiality of the data. The Company notifies the customer of any personal data breach of which it becomes aware.

Article 7. - Hyperlinks

The Site may include links to other internet sites. To the extent that the Company cannot control these sites, it cannot be held responsible for making these sites available. It cannot bear any responsibility as to the content, advertisements, products, services or any other material available on or from these sites. Furthermore, the Company cannot be held responsible for any damage or losses proven or alleged resulting from or in connection with the use or with the fact of having trusted the content, goods or services available on these sites.

Article 8. - Cookies

A cookie is a small text file saved by the server of a website in the browser of your computer or your mobile device when you consult this website. The cookie contains a unique code allowing to recognize your browser during your visit to the website ("session cookie") or during future repeated visits ("permanent cookie").

Cookies can be placed by the server of the website you are visiting or by partners with whom this website collaborates. The server of a website can only read the cookies that it has placed itself; it does not have access to any other information found on your computer or on your mobile device.

Cookies are stored on your computer or mobile device in your browser's directory.

The content of a cookie generally consists of the name of the server that placed the cookie, an expiration date and a unique encrypted code. Cookies ensure a generally easier and faster interaction between the visitor and the website.

Moreover, they help the visitor navigate between the different parts of the website. Cookies can also be used to make the content of a website or the advertising present on this site more relevant for the visitor and adapt the website to the personal tastes and needs of the visitor.

Functional cookies are required to allow the visit of the Sites and the use of certain parts of them.

These cookies allow you, for example, to navigate between the different sections of the websites, to complete forms, to place orders, to consult a multilingual website and to update the content of your shopping cart.

Likewise, when you wish to access your personal account, for example in your administration area or another application made available to you (Ex. Extranet, webmail,…), cookies are essential to securely verify your identity before granting access to your personal information.

If you refuse these cookies, some sections of the website will not function as they should, or not at all.

The Sites implant a cookie in your computer for the purposes of statistical analysis and measurement of site audience and for the purpose of simplifying access to the site.

This cookie records information relating to the navigation of visitors on the site.

It stores information that you have entered during your visit, namely certain visitor information concerning the visitor, such as the domain name and host computer from which the visitor browses the Internet, the Internet Protocol (IP) address of the computer used, the date and time of the visitor's browsing on the Sites and the URLs from which the visitor passed to the site.

You are free, at any time, to configure or reconfigure your preferences regarding cookies.

Article 9. - User Contributions

Users can communicate content (video, audio, text, photo material) in certain places on the Sites (hereinafter "Contributions"). Users provide the Company with explicit permission to reproduce these Contributions on the Sites and thus make them public via the internet, worldwide and without time limitation, without being able to claim any financial compensation or other consideration.

Users are entirely and solely responsible for the content of their Contributions and the consequences of their dissemination via the Sites.

Users guarantee that they have all the rights and/or authorizations necessary for the publication of their Contributions on the Sites as described above.

Users guarantee the Company against any complaint, claim or action by third parties or any control authority in relation to their Contributions.

The Company does not exercise prior control over the Contributions. However, it reserves the right not to disseminate or to remove from its Sites any illegal Contribution or any Contribution which can reasonably be assumed to infringe the rights of third parties, without prior notice to the User who transmitted the content in question.

Article 10. - Jurisdiction and applicable law

The User is informed that they can lodge a complaint on the ODR platform via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show

Belgian legislation applies to the Sites and the courts of the judicial district of the Company's registered office have sole jurisdiction in the event of disputes resulting from the use of the Sites.